Shipping & Return Policy

Shipping of all aluminum fuel tanks and auxiliary fuel systems are FOB from our manufacturing plant in Visalia, CA. All purchases from our online store are sent prepaid freight. Most aluminum auxiliary fuel tanks and fuel systems are shipped FedEx Freight. Any items small and light enough will be shipped via UPS. Shipping and handling fees will be added to all prepaid orders. Any freight collect orders will have a handling fee added to the invoice.

NOTE: All Canada (or over the border) shipments will be charge an additional handling fee. Please call for price quote.

To save money and time, we recommend shipping to a commercial address or freight dock pickup. Residential shipments generally cost double the amount of a standard commercial delivery or freight dock pick-up. During the buying process, you will have the option to choose your shipping method. If you choose freight dock pick-up, we will provide for you the terminal information and tracking number. We will try to use a carrier as close to you as possible.

We generally try to get your order ready for shipment as fast as possible, when the product is in stock. On average, we get a shipment out the door in approximately 2 -5 business days. If product is out of stock please call for an estimated shipping date. With that being said, we can be at the mercy of our suppliers as well. We cannot guarantee you will receive your order on an exact date. We do not control over the shipping companies.

If your order is damaged for any reason, you must notify the shipping company immediately. The Fuelbox is not responsible, nor able to file freight claims against the freight companies. Any missing or damaged shipments must be noted at the time of delivery with the carrier. It is the customer’s responsibility to file a claim against the carrier. Claims for errors in shipping must be made within 5 days of receipt of receiving the shipment. Any order returned by the customer is subject to a 20% restocking fee. The customer will also be responsible for all freight charges associated with the return. Prior to retuning any product, a RGA (Return Goods Authorization) number must be given by The Fuelbox associates. Receiving an RGA or refund is not guaranteed. These are given by a case by case basis.